Frequently Asked Questions

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Q. Who is Loris Technologies Inc.?
Q. What does FileNexus do?
Q. How does FileNexus impact my business from a staff resource perspective?
Q. How does FileNexus affect my business from a hard cost perspective?
Q. Give me an example of additional potential synergies. For example, how would FileNexus save money on legacy systems and current host applications?
Q. Is FileNexus expensive?
Q. I've had bad experiences with other software applications before, where costs and timelines were not what I was led to believe. How do I know this won't happen with FileNexus?
Q. What does support include?
Q. What does installation include?
Q. How long does system installation take?
Q. Can I supply my own hardware?
Q. If I supply my own hardware, whom do I call for support?
Q. When I call other vendors for support, I often get put on hold for ages. If and when I do get someone on the phone, they take forever to deal with my problem. What about with FileNexus?
Q. If a new application is difficult to learn or operate on an ongoing basis, my staff just won't use it. How easy is FileNexus to use?
Q. What type of information does FileNexus store?
Q. How are mainframe text reports set up in FileNexus?
Q. How are mainframe text reports exported to FileNexus?
Q. How do I know FileNexus has received everything I've sent?
Q. How do I import scanned images into FileNexus?
Q. How are scanned images indexed?
Q. I have a lot of different record types that I want to scan. Some are of poor quality and many have different indexing parameters. Do I have to remember all the settings?
Q. I have a lot of documents that have multiple pages of different colours. Most scanning applications that I've seen in the past required me to stop between pages to reset the settings. Is this necessary with FileNexus?
Q. Most of my scanned records are from outside sources and of inconsistent quality. I'm concerned about all the staff time that will be consumed by manually indexing them. How will this affect potential staff savings?
Q. How are PC-generated reports archived and indexed to FileNexus?
Q. I'm concerned about who looks at what. What is FileNexus security like?
Q. Depending upon their job, many of my employees need to do entirely different tasks, with completely different document types, at any given time of the day. Is there a way that FileNexus can automate some of these roles for the user?
Q. How is FileNexus different from my current workflow application?
Q. How is FileNexus similar to workflow applications?
Q. Can FileNexus exchange information with my current workflow application?
Q. Can FileNexus store form artwork and automatically superimpose it?
Q. Can I view multiple files on screen simultaneously?
Q. Can different people look at the same file at the same time?
Q. Can FileNexus generate index-related reports?
Q. Can FileNexus reports be used in other applications?
Q. Can I use FileNexus to search the contents of records rather than just indexes?
Q. What if I want to change or add index values later?
Q. Can FileNexus collate different record types for printing and export functions?
Q. How fast is FileNexus in locating records?
Q. How much information can FileNexus store?
Q. How does FileNexus aid me in disaster recovery?
Q. Can FileNexus be customized for my specific needs?
Q. I'd like to develop my in-house application to communicate directly with FileNexus. Are there tools available to do that?
Q. What kind of hardware and third-party software do I require?
Q. Do I have to buy a second server license if I have a FileNexus Server at one location and there are people at another location who want to export to, or retrieve data from the?
Q. How does network licensing work?
Q. How does Server pricing Work?