Frequently Asked Questions

When I call other vendors for support, I often get put on hold for ages. If and when I do get someone on the phone, they take forever to deal with my problem. What about with FileNexus?

A. When you call for support, you are nearly always calling Loris Technologies Inc. directly. That means that between 9.00 AM and 5.00 PM EST, you will be talking on-line with a FileNexus systems engineer or Programmer -- an actual person who can help you -- in less than 60 seconds, an average of 95% of the time.

Outside those hours, you can leave a message on the technical support line. Then you will be talking to a systems engineer or programmer within 15 minutes of your call, an average of 95% of the time.

Moreover, in the extremely unlikely event your call relates to a specific software fix, as opposed to simple advice, you will have your fix within one business day, an average of 95% of the time.

In the extraordinarily unlikely event that your problem involves a mission critical function, a programmer will be tasked immediately to the issue, no excuses, no delays. This situation has never yet happened!

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Who We Are The Problem Video Introduction Where you are today Interesting Facts FileNexus Solution Solution Overview Great Uses Great Savings Frequent Questions Technical Overview Case Studies Why Loris? Request Demo More Information Contact Us	Frequently Asked Questions When I call other vendors for support, I often get put on hold for ages. If and when I do get someone on the phone, they take forever to deal with my problem. What about with FileNexus? A. When you call for support, you are nearly always calling Loris Technologies Inc. directly. That means that between 9.00 AM and 5.00 PM EST, you will be talking on-line with a FileNexus systems engineer or Programmer -- an actual person who can help you -- in less than 60 seconds, an average of 95% of the time. Outside those hours, you can leave a message on the technical support line. Then you will be talking to a systems engineer or programmer within 15 minutes of your call, an average of 95% of the time. Moreover, in the extremely unlikely event your call relates to a specific software fix, as opposed to simple advice, you will have your fix within one business day, an average of 95% of the time. In the extraordinarily unlikely event that your problem involves a mission critical function, a programmer will be tasked immediately to the issue, no excuses, no delays. This situation has never yet happened! back to questions
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